Lenskart Recruitment 2023

Lenskart is looking for a passionate and tech-savvy Help Desk Worker to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and problem-solving skills. You will be responsible for providing technical support to Lenskart customers, helping them to troubleshoot and resolve any issues they may be having with our products or services.

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Responsibilities

• Provide technical support to Lenskart customers over the phone, email, and chat
• Troubleshoot and resolve customer issues related to Lenskart products and services
• Escalate complex issues to the appropriate team
• Document and track customer issues and resolutions
• Keep up-to-date on the latest Lenskart products and services

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Skills

• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using computers and technical support software
• Knowledge of Lenskart products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service or technical support (a plus)