Rapido Recruitment 2023

Rapido is looking for a passionate and customer-oriented individual to join our Customer Service team as a Trainee. In this role, you will learn the ins and outs of providing excellent customer service to our riders and drivers. You will also have the opportunity to grow and develop your skills, and to build a career with one of the leading bike taxi companies in India.

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Responsibilities:

• Answer and respond to customer inquiries on a variety of channels, including phone, email, chat, and social media
• Resolve customer issues and complaints in a timely and professional manner
• Collect and analyze customer feedback to identify areas for improvement
• Stay up-to-date on the latest Rapido products and services to provide accurate and informed information to customers
• Learn and follow all Rapido customer service policies and procedures

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Knowledge of the Indian bike taxi market (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)