Swiggy Recruitment 2023

Swiggy is looking for a passionate and customer-oriented Email Support Specialist to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing timely and accurate support to Swiggy customers via email, resolving their issues in a timely and professional manner, and collecting and analyzing customer feedback to identify areas for improvement.

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Responsibilities:

• Respond to customer emails in a timely and accurate manner, providing clear and concise solutions to their issues.
• Escalate complex issues to the appropriate team or manager for further resolution.
• Collect and analyze customer feedback to identify areas for improvement.
• Keep up-to-date on Swiggy products and services to provide accurate and informed information to customers.
• Maintain a positive and professional tone in all customer interactions.

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and email software
• Knowledge of Swiggy products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)