Zomato New Recruitment

Are you passionate about customer service and ready to embark on an exciting career with one of the leading names in the food and dining industry? Zomato is looking for a dedicated Help Desk Worker to join our dynamic team. As a key player in our customer support division, you'll be the friendly face behind our brand, ensuring an exceptional experience for our users and restaurant partners.

Zomato Careers

Customer Assistance:
- Provide prompt and efficient assistance to Zomato users and restaurant partners via various channels, including phone, email, and live chat.
- Address customer queries, concerns, and technical issues with patience and empathy, ensuring a positive resolution and customer satisfaction.
- Collaborate with cross-functional teams to escalate and resolve complex issues, contributing to a seamless customer support ecosystem.
Information Management:
- Maintain accurate and up-to-date information regarding Zomato's products, services, policies, and procedures.
- Keep abreast of industry trends and updates, ensuring comprehensive knowledge to address customer inquiries effectively.
- Document and categorize customer interactions, providing valuable insights for continuous improvement in service quality.
Proactive Problem-Solving:
- Anticipate potential challenges and proactively engage in troubleshooting to prevent and resolve customer issues.
- Collaborate with the technical support team to identify recurring problems and participate in the development of sustainable solutions.
- Assist in the creation of self-help resources and knowledge base articles to empower users and reduce dependency on support channels.

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Qualifications:

High school diploma or equivalent.
Previous experience in customer service or help desk support is preferred.
Familiarity with the food and dining industry and a passion for customer satisfaction.

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