Lenskart Careers

As a Customer Service Executive, you'll be the first point of contact for our valued customers. You'll play a vital role in ensuring a smooth and enjoyable shopping experience by providing exceptional service through various channels, including phone, email, and chat.

Lenskart Careers

Responsibilities:

• Respond to customer inquiries promptly and professionally, addressing their needs and concerns with empathy and a solution-oriented approach.
• Process customer orders, returns, and exchanges efficiently, ensuring accuracy and adherence to company policies.
• Provide clear and concise information about Lenskart's products, services, and promotions, helping customers make informed decisions.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• Active listening skills to understand customer needs and concerns effectively.
• Strong problem-solving skills to identify and resolve customer issues efficiently.
• Proficiency in computer applications, including email, web browsing, and customer service software (a willingness to learn is a plus).

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