Zomato New Recruitment

In this fast-paced and dynamic role, you'll be the first point of contact for our users and restaurant partners, ensuring a smooth and enjoyable experience on the Zomato platform. You'll address a wide range of inquiries, troubleshoot issues, and provide exceptional service that keeps our users and restaurants happy.

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Responsibilities:

Respond to customer inquiries and requests through various channels (phone, email, chat) in a timely and professional manner.
Proactively identify and resolve user and restaurant partner issues related to orders, deliveries, account management, and promotions.
Escalate complex issues to the appropriate teams and ensure customer satisfaction throughout the resolution process.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Ability to build rapport and empathize with customers and restaurant partners.
Strong problem-solving and analytical skills to identify and resolve issues efficiently.
Proficiency in using computers and a keen understanding of online platforms.

Tags

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