Flipkart Careers

Flipkart is searching for enthusiastic and customer-centric individuals to join our growing Customer Service team as Customer Service Trainees. In this role, you'll play a vital role in ensuring our customers have a positive and seamless experience while shopping on Flipkart.

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Responsibilities:

• • Respond to customer inquiries through various channels (chat, email, phone) in a timely and professional manner.
  • Troubleshoot customer concerns related to orders, deliveries, payments, and product information.
  • Research and provide accurate and helpful information to resolve customer issues efficiently.
  • Maintain detailed records of customer interactions and escalate complex issues as needed.
  • Contribute to a positive and supportive work environment.

   

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Flipkart Career

Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Active listening skills and the ability to understand customer needs.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in computer skills, including MS Office Suite and internet navigation.

Tags

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