Swiggy Recruitment 2024

Swiggy is seeking enthusiastic and detail-oriented Customer Care Executives (Freshers) to join our growing team. In this role, you will play a vital part in ensuring a seamless and delightful experience for our valued customers, from order placement to delivery.

Swiggy Careers

Responsibilities:

Become a customer champion: Answer customer queries, address concerns, and resolve issues promptly and professionally via phone, email, and chat.
Be a bridge between customers and restaurants: Proactively escalate issues to relevant teams and ensure smooth communication throughout the order lifecycle.
Maintain a positive and helpful attitude: Foster positive relationships with customers and go the extra mile to exceed their expectations.

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Skills:

Excellent communication and interpersonal skills: Build rapport with customers, actively listen to their needs, and effectively communicate solutions.
Problem-solving and analytical skills: Analyze customer issues, identify root causes, and implement efficient solutions to ensure customer satisfaction.
Technical proficiency: Adept at using computers, comfortable with various software applications, and able to learn new systems quickly.

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