Zomato New Recruitment

At Zomato, we are passionate about connecting people with extraordinary food experiences. As a global leader in the food-tech industry, we strive to redefine the way people dine and discover great restaurants. Our success is fueled by a team of dedicated professionals who are committed to delivering exceptional customer service.

Zomato Careers

Responsibilities:

1. Customer Support Excellence:
   • Respond promptly and professionally to customer inquiries via phone, email, and chat.
   • Resolve customer issues efficiently, ensuring a positive and satisfying experience.
   • Provide accurate information about Zomato's services, products, and policies.
2. Order Management:
   • Monitor and manage customer orders, ensuring timely delivery and addressing any issues.
   • Collaborate with various internal teams to streamline order fulfillment processes.
   • Proactively communicate with customers regarding order updates and potential delays.
3. Feedback Analysis and Improvement:
   • Gather customer feedback and insights to identify areas for improvement.
   • Collaborate with cross-functional teams to implement strategies for enhancing the overall customer experience.
   • Stay informed about industry trends and customer preferences to continuously elevate our service standards.

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Skills:

1. Communication Skills:
   • Exceptional verbal and written communication skills.
   • Ability to convey complex information in a clear and concise manner.
   • Active listening skills to understand customer needs and concerns.
2. Problem-solving:
   • Strong analytical and problem-solving abilities.
   • Ability to think on your feet and make informed decisions in a fast-paced environment.
   • Detail-oriented with a focus on identifying root causes of issues.
3. Customer Focus:
   • Genuine passion for customer satisfaction.
   • Empathetic and patient attitude towards handling customer concerns.
   • Ability to maintain a positive and professional demeanor under pressure.

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