Rapido Recruitment 2024

We are looking for a dedicated and empathetic Customer Service Trainee to join our team at Rapido. The ideal candidate will have a passion for customer service and a commitment to learning and growing in this role.

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Responsibilities:

1. Customer Service: Handle customer inquiries and complaints via phone, email, or social media under the supervision of a senior team member. Provide appropriate solutions and alternatives within the time limits.
2. Training: Participate in all training sessions and learn how to use company software, scripts, and procedures to handle different topics.
3. Feedback Collection: Collect customer feedback and share it with the relevant teams for service improvement.
4. Reporting: Prepare reports on customer interactions and communicate any emerging issues to the team lead.

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Rapido Careers

Skills:

1. Communication: Excellent verbal and written communication skills to effectively interact with customers.
2. Problem-Solving: Strong problem-solving skills to handle customer complaints and provide appropriate solutions.
3. Empathy: Ability to empathize with customers and understand their needs.

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