Zomato New Recruitment 2024

We are looking for a dedicated and empathetic Customer Success Associate to join our team at Zomato. The ideal candidate will have a passion for customer service and a commitment to ensuring customer success and satisfaction.

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Responsibilities:

1. Customer Success: Work closely with customers to understand their needs and ensure their success with our platform. This includes onboarding new customers, product training, and providing ongoing support.
2. Relationship Management: Build and maintain strong relationships with customers. Act as the primary point of contact for any issues or concerns they may have.
3. Feedback Collection: Collect customer feedback and share it with the product and marketing teams for continuous improvement.
4. Reporting: Prepare reports on account status and communicate any emerging issues to the team lead.

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Skills:

1. Communication: Excellent verbal and written communication skills to effectively interact with customers.
2. Problem-Solving: Strong problem-solving skills to handle customer complaints and provide appropriate solutions.
3. Empathy: Ability to empathize with customers and understand their needs.

Tags

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