Flipkart Recruitment 2024

We are seeking a dedicated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service team and ensuring that our customers receive outstanding support.

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Responsibilities:

1. Manage and lead a team of customer service representatives.
2. Monitor and analyze customer service performance and make improvements.
3. Handle complex and escalated customer service issues.
4. Identify and implement strategies to improve quality of service, productivity and profitability.
5. Liaise with company management to support and implement growth strategies.
6. Coordinate and manage customer service projects and initiatives.

   

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Skills:

1. Proven experience as a Customer Service Manager or similar role.
2. Strong leadership skills with an ability to motivate and lead teams.
3. Excellent communication skills with a customer service orientation.

Tags

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