Swiggy Recruitment 2024

We are seeking a dedicated and experienced Customer Service Supervisor to join our team at Swiggy. This role is an excellent opportunity for someone looking to advance their career in the fast-paced world of food delivery services.

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Responsibilities:

1. Team Management: Supervise the customer service team, ensure they meet their targets, and provide them with necessary resources and training.
2. Customer Service: Oversee the handling of customer inquiries and complaints to ensure high customer satisfaction.
3. Process Improvement: Identify and implement strategies to improve quality of service, productivity and profitability.
4. Reporting: Prepare reports and analyze customer service data to improve processes, ensure resources are properly allocated, and maximize efficiency.

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Skills:

1. Leadership: Strong leadership skills with a dedication to driving and achieving results.
2. Communication: Excellent verbal and written communication skills.
3. Problem-Solving: Ability to handle customer issues promptly and accurately.

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