Zomato New Recruitment 2024

We are seeking a dedicated and empathetic Customer Service Representative to join our team at Zomato. The Customer Service Representative will be responsible for addressing customer inquiries, resolving complaints, and providing product/service information.

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Responsibilities:

1. Customer Service: Address customer inquiries and resolve complaints in a timely and professional manner.
2. Product/Service Information: Provide accurate product/service information to customers.
3. Record Keeping: Maintain customer records by updating account information.
4. Team Collaboration: Work collaboratively with the customer service team and other departments to ensure proper customer service is being delivered.

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Skills:

1. Communication Skills: Excellent written and verbal communication skills.
2. Customer Service: Strong customer service skills with the ability to handle complaints and difficult situations.
3. Listening Skills: Excellent listening skills to understand customer needs.
4. Technical Skills: Proficiency in relevant computer applications and customer relationship management (CRM) software.

Tags

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