Flipkart Recruitment 2024

We are seeking a dedicated and customer-focused Customer Success Associate to join our team at Flipkart. The ideal candidate will have a passion for ensuring customer satisfaction and driving customer loyalty.

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Responsibilities:

1. Customer Support: Provide excellent customer support, addressing customer queries and complaints in a timely and professional manner.
2. Customer Retention: Work towards retaining customers by understanding their needs and providing appropriate solutions.
3. Feedback Collection: Collect customer feedback and communicate it to the relevant teams for product and service improvements.
4. Cross-functional Collaboration: Collaborate with other teams to ensure a seamless customer experience.

   

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Skills:

1. Communication Skills: Excellent written and verbal communication skills.
2. Customer Service Skills: Ability to provide excellent customer service.
3. Problem-Solving Skills: Ability to solve customer issues effectively and efficiently.
4. Teamwork: Ability to work well in a team environment.

Tags

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