Nykaa Recruitment 2023

Nykaa is looking for a passionate and customer-centric Customer Service Manager to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent leadership and communication skills. You will be responsible for overseeing a team of customer service representatives, developing and implementing customer service policies and procedures, and ensuring that Nykaa's customers receive the highest level of service possible.

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Responsibilities

• Oversee a team of customer service representatives and ensure that they are meeting all customer service goals and objectives
• Develop and implement customer service policies and procedures
• Monitor and track customer service metrics and identify areas for improvement
• Resolve complex customer issues and concerns
• Work with other departments to ensure that Nykaa's customers have a seamless and positive experience

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Skills

• Excellent leadership and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using computers and customer service software
• Knowledge of customer service best practices

Qualifications

• Bachelor's degree in business administration, customer service, or a related field
• 3+ years of experience in a customer service management role (a plus)
• Fresher (considered)