Any Graduate
Snapdeal Recruitment 2024
As a Customer Service Executive at Snapdeal, you will be the frontline representative of our company, ensuring exceptional customer experiences. Your role involves handling inquiries, resolving issues, and maintaining positive relationships with our valued customers. If you’re passionate about customer service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to join our team.
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Responsibilities:
- Customer Interaction:
- Answer incoming calls and emails promptly and professionally.
- Resolve customer inquiries, complaints, and issues with empathy and efficiency.
- Provide accurate information about our products, services, and policies.
- Assist customers in navigating the Snapdeal platform.
- Problem-Solving:
- Troubleshoot technical and operational problems faced by customers.
- Collaborate with relevant teams to ensure swift issue resolution.
- Track and document customer interactions for future reference.
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Skills:
- Technical Proficiency:
- Basic computer skills (MS Office, email, etc.).
- Familiarity with customer service software is advantageous.
- Communication and Empathy:
- Excellent communication and active listening skills.
- Ability to empathize with customer concerns.
- Education:
- High school diploma or equivalent.
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