Graduation Degree
Swiggy Recruitment 2024
As a Customer Service Representative at Swiggy, you will be the frontline ambassador of our brand, ensuring exceptional customer experiences. Your role involves handling inquiries, resolving issues, and maintaining positive relationships with our valued customers. If you’re passionate about customer satisfaction, possess excellent communication skills, and thrive in a dynamic environment, we invite you to join our team.
Swiggy Careers
Responsibilities:
- Customer Interaction:
- Answer incoming calls and emails promptly and professionally.
- Resolve customer inquiries, complaints, and issues with empathy and efficiency.
- Provide accurate information about Swiggy’s services, policies, and promotions.
- Assist customers in navigating the Swiggy platform.
- Problem-Solving:
- Troubleshoot technical and operational problems faced by customers.
- Collaborate with relevant teams to ensure swift issue resolution.
- Track and document customer interactions for future reference.
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Skills:
- Experience:
- Freshers: No prior experience required; training will be provided.
- Experienced candidates: Previous customer service experience is advantageous.
- Technical Proficiency:
- Basic computer skills (MS Office, email, etc.).
- Familiarity with customer service software is a plus.
- Communication and Empathy:
- Excellent communication and active listening skills.
- Ability to empathize with customer concerns.
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