Zomato New Recruitment

As a Customer Service Trainee at Zomato, you will play a pivotal role in ensuring our customers receive exceptional service and support. This entry-level position offers a unique opportunity to gain hands-on experience in the dynamic world of customer service while being part of a vibrant and diverse team.

Zomato Careers

Responsibilities:

1. Deliver Exceptional Service: Respond promptly and professionally to customer inquiries via various communication channels including phone, email, and chat, striving to exceed customer expectations with each interaction.
2. Problem Resolution: Investigate and resolve customer issues efficiently and effectively, demonstrating empathy and patience in all interactions.
3. Order Management: Assist customers with placing orders, tracking deliveries, and providing updates on order status as needed.

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Skills:

1. Excellent Communication Skills: Ability to communicate effectively and professionally in English (verbal and written). Proficiency in additional languages is a plus.
2. Customer Focus: Passion for providing exceptional customer service and resolving customer issues with tact and diplomacy.
3. Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to think critically and offer creative solutions.
4. Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities and situations.

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