Flipkart Recruitment 2024

As a Customer Service Manager at Flipkart, you will be responsible for overseeing and improving our customer service operations, ensuring customer satisfaction, and managing a team of customer service representatives.

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Responsibilities:

1. Manage Customer Service Team: Supervise the day-to-day operations of the customer service team.
2. Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service.
3. Handle Complaints: Address and resolve customer complaints in a timely and professional manner.
4. Training and Development: Train and mentor new customer service agents.

   

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Flipkart Career

Skills:

1. Leadership Skills: Strong leadership and team management skills are essential.
2. Communication Skills: Excellent verbal and written communication skills.
3. Problem-Solving Skills: Ability to handle customer complaints and resolve issues.
4. Customer Service: Strong customer service skills and understanding of customer service techniques.

Tags

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