Swiggy Recruitment 2024

We are looking for a Customer Service Representative who can assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer Service Representative will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.

Swiggy Careers

Responsibilities:

Customer Support: Respond to customer inquiries via phone, email, and chat.
Problem Resolution: Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
Record Keeping: Maintain customer records by updating account information.

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Skills:

Communication: Excellent verbal and written communication skills.
Problem-Solving: Ability to handle customer complaints effectively and efficiently.
Computer Skills: Proficiency with computers, especially with CRM software, and strong typing skills.

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