Flipkart Recruitment 2024

We are looking for a dedicated and empathetic Customer Experience Agent to join our team at Flipkart. The ideal candidate will be responsible for enhancing customer satisfaction, resolving customer complaints, and promoting our products and services.

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Responsibilities:

1. Customer Support: Handle customer inquiries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
2. Product Knowledge: Stay updated on product knowledge to provide accurate information to customers.
3. Feedback Management: Record customer feedback and liaise with the product team to enhance user experience.

   

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Skills:

1. Communication Skills: Excellent verbal and written communication skills in English and local language.
2. Problem-Solving Skills: Ability to handle customer complaints, provide appropriate solutions, and manage customer expectations.
3. Technical Skills: Proficiency in MS Office and customer service software.

Tags

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