Rapido Recruitment 2023

Rapido is looking for a passionate and knowledgeable Help Desk Representative to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-level technical support to Rapido customers, resolving their issues and concerns, and helping them to get the most out of our products and services.

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Responsibilities:

• Provide first-level technical support to Rapido customers over the phone, email, and chat
• Troubleshoot and resolve IT issues and concerns
• Provide information and advice on Rapido products and services
• Document and track IT issues
• Escalate complex IT issues to the appropriate level of support

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Skills and Qualifications:

Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and office software
• Knowledge of Rapido products and services (a plus)

Qualifications

• High school diploma or equivalent
• Fresher