Flipkart Recruitment 2024

We are seeking a dedicated and customer-oriented Customer Support Analyst to join our team at Flipkart. In this role, you will be responsible for providing exceptional customer service, resolving customer issues, and enhancing customer satisfaction.

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Responsibilities:

1. Customer Support: Provide excellent customer service to enhance customer satisfaction.
2. Issue Resolution: Resolve customer issues in a timely and effective manner.
3. Process Improvement: Identify opportunities to improve customer support processes and make recommendations to senior management.
4. Reporting: Prepare reports on customer support activities and present them to senior management.
5. Collaboration: Collaborate with team members and other departments to ensure customer satisfaction.

   

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Skills:

1. • Communication Skills: Excellent communication and interpersonal skills.
   • Problem-Solving Skills: Ability to solve customer issues effectively and efficiently.
   • Customer Service: Strong customer service skills and a customer-oriented mindset.
   • Technical Skills: Familiarity with customer support software and tools.

Tags

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