VI Recruitment 2024

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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Responsibilities:

1. 1. Manage Customer Queries: Handle customer inquiries both telephonically and by email.
   2. Problem Solving: Research required information using available resources.
   3. Customer Relationship Management: Manage and resolve customer complaints.
   4. Documentation: Enter new customer information into the system and update existing customer information.
   5. Process Orders: Process orders, forms, and applications.
   6. Follow Up: Follow up customer calls where necessary.

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Skills:

1. Communication Skills: Strong phone contact handling skills and active listening.
2. Customer Orientation: Customer orientation and ability to adapt/respond to different types of characters.
3. Multitasking Skills: Ability to multi-task, prioritize, and manage time effectively.
4. Computer Skills: Familiarity with CRM systems and practices.

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