Zomato Recruitment 2024

We are looking for a dedicated and empathetic Customer Support Analyst to join our dynamic team. As a Customer Support Analyst, you will play a crucial role in ensuring our users have a seamless experience, addressing their concerns promptly and with empathy.

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Responsibilities:

1. • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
     - Resolve customer complaints and issues with empathy and professionalism.
     - Escalate issues to the appropriate teams when necessary.
     - Provide feedback to the product and engineering teams to improve the user experience.
     - Maintain a high level of customer satisfaction and retention.

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Skills:

1.  Bachelor's degree in any field.
   - Excellent communication and interpersonal skills.
   - Strong problem-solving and analytical skills.
   - Ability to work in a fast-paced environment..

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